1. What personal information we collect
We may collect the following types of personal information:
- Contact information, including name, phone number, email address, and mailing address.
- Professional information, including practice name, provider type, NPI number, and licensing details.
- Communication data, including information you share with us via contact forms, email, phone, or SMS.
- Website usage data, including IP address, browser type, pages visited, and referring URLs collected through cookies or analytics tools.
2. How we use personal information
We use your personal information for the following purposes:
- To provide and manage billing, credentialing, and practice support services.
- To communicate with you by email, phone, or SMS regarding service updates, account activity, and deadlines.
- To schedule consultations, follow-ups, or support sessions.
- To respond to inquiries or customer service requests.
- To improve our website, services, and user experience.
4. SMS/text message consent and privacy
When you opt in to receive SMS/text messages from Sosa Practice Partners, your mobile number and consent will be used exclusively for:
- Appointment reminders.
- Credentialing status updates.
- Billing or claim-related alerts.
- Account notifications and onboarding guidance.
SMS consent is not shared with third parties. We do not sell, rent, or disclose your phone number or messaging consent to affiliates or marketing partners. You can opt out at any time by replying STOP. Message frequency may vary. Message and data rates may apply.
5. SMS terms and conditions
By opting into SMS via a web form, email, or any other medium, you agree to receive SMS messages from Sosa Practice Partners, LLC. These messages may include:
- Appointment or meeting confirmations.
- Credentialing and billing updates.
- Reminders for missing documents.
- Account notifications, onboarding updates, or service alerts.
Message frequency may vary. Message and data rates may apply based on your mobile plan.
- To opt out, reply STOP to any message at any time.
- For help, reply HELP or visit https://sosapartners.com.
6. Data security
We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, or unauthorized access. This includes encryption, secure file storage, and HIPAA-conscious systems for sensitive client information.
7. Your rights and choices
You have the right to:
- Access and update your personal information.
- Request deletion of your information, subject to business or legal obligations.
- Withdraw SMS or email consent at any time.
To exercise any of your rights, please contact us at [email protected] or 800-482-8813.